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SHIPPING

& RETURNS

Shop with confidence and rest assured all of our items are sent with love...

SAMPLE

ORDERS

Dispatched within 4 working days

Sample cost deducted from your Wedding Stationery order

All samples will be sent with stock wording

DELIVERY

CHARGES

UK & Isle of Man

Standard Shipping - £5.99

Express Shipping - £15.00

USA

Standard Shipping - £30.00

Europe

Standard Shipping - £30.00

Rest of the World

Shipping to all other destinations is charged by order weight, please email your order details to info@purely-bespoke.co.uk for a quote.

Shipping Banner Photo

FREE

DELIVERY

On orders over £100

STANDARD

DELIVERY

Dispatched 20 working days

from proof approval

EXPRESS

DELIVERY

Dispatched 7-10 working days from proof approval

SAMPLE

ORDERS

- Dispatched within 4 working days

- Sample cost reimbursed from your Wedding Stationery order

- All samples will be sent with

stock wording

DELIVERY

CHARGES

UK & Isle of Man

Standard Shipping - £5.99

Express Shipping - £15.00

USA

Standard Shipping - £30.00

Europe (including Ireland)

Standard Shipping - £30.00

Rest of the World

Shipping to all other destinations is charged by order weight, please email your order details to info@purely-bespoke.co.uk for a quote.

RETURNS

& EXCHANGES

We are extremely proud of the quality of our products and our high level of service and I’m sure that you’ll be absolutely delighted with any orders you place with us. If for any reason you should have the need to return an item to us, we will happily replace it.  This only applies WITHIN 3 MONTHS of order placement.

 

This is not a gimmick it’s a genuine guarantee that’s there to give you peace of mind when ordering online. I know the quality of all our products is exceptional and I’m sure you’ll love them but if for any reason an item isn't to your satisfaction we will replace it.

If you ordered incorrectly and need a replacement
We put every measure in place to ensure this doesn't happen. Once a proof is approved we get to work producing your order. Therefore,  any mistakes will be regarded as a new order and as such should be made through the website in the usual way which will include postage and packing at the standard rate. 

If the items have arrived damaged or an incorrect item has been sent:
Please contact us within 7 days. We will replace the damaged goods as required. We will also pay the normal First Class/standard parcels cost of returning your goods. Do  not return damaged goods without contacting us first. Postage will not be refunded on faulty goods returned without prior notification.

Any shortages/discrepancies must be advised within 7 days of receipt of your parcel. We therefore advise that you check your order on receipt as we cannot investigate shortages after this time.

 

 Sarah xx

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